FAQs

SHIPPING & TRACKING

 

Do you offer free shipping?

Yes, we are pleased to offer free shipping across Canada on orders of $95 or more! We also offer $15 flat rate shipping on all orders within Alberta and on orders of $45 or more across Canada (before taxes and after discount codes have been applied). Both offers are automatically applied at checkout and only available through Canada Post Expedited Parcel.

 

When will my order ship and when will it be delivered? Do you offer express shipping?

Please allow up to 5 business days for your order to be prepared, in addition to the estimated shipping time provided at checkout. You will receive a shipping confirmation email once your order has shipped. Currently, we offer the following shipping options through Canada Post:

Canada-wide:

  • Free Shipping on orders $95+ (Expedited Parcel)
  • $15 Flat Rate Shipping on orders $45+ (Expedited Parcel)
  • Expedited Parcel, Xpresspost or Priority (Rates & shipping times calculated at checkout)

Alberta:

  • Free Shipping on orders $95+ (Expedited Parcel)
  • $15 Flat Rate Shipping on all orders (Expedited Parcel)
  • Xpresspost or Priority (Rates & shipping times calculated at checkout)

You will be able to select your preferred shipping option at checkout.

 

Do you provide tracking information?

Yes, all orders include tracking information. We will send you an email with your tracking number when your order ships.


 
RETURNS & EXCHANGES

 Sorry, we do not offer returns or exchanges at this time.


 
DAMAGED, MISSING OR INCORRECT ITEMS 

While we do our absolute best to ensure that orders are packaged carefully and correctly, we know that mistakes sometimes happen. We sincerely apologize for any inconvenience or disappointment caused by a damaged or incorrect order and will be happy to do what we can to remedy the situation. Please fill out our contact form and provide us with the following information:

  • Name & order number
  • Description of the damaged, missing or incorrect item(s) 

 

CUSTOM PRINTS

Looking for a custom print or size? We would be happy to work with you! Please fill out our contact form with what you have in mind and we will do our best to accommodate your request! 

 

CONTACT
 
If you can’t find the answer to your question, or would like to share a concern or comment with us, please feel free to fill out our contact form and we will get back to you as soon as possible!